The single most significant impact on employee relations and morale is the relationship between an employee and his or her leader. A well-trained, effective supervisor or manager is critical to the operational and financial success of any organization. In order to meet these needs, ICCT offers leadership development and training that enhances the quality of leadership in an organization.

To ensure effectiveness and continuity, organizations should routinely train the leadership team at all levels in basic managerial skills such as decision making, group problem solving, effective writing, and meeting management. Also important are the interpersonal skills necessary to be an effective manager.

Standardized, routinely conducted training for all supervisors, managers and staff reinforces the organization’s employee relations efforts. In addition, formal classroom style training can also include effectively reinforced individual, one-on-one coaching based on the supervisors, managers, or staffs individual development plan.

ICCT can help your organization improve competencies, promote an ethical and respectful work environment, and comply with relevant employment regulation . Choose from courses on respect, sexual harassment, workplace bullying, and cultural competency.

Sexual Harassment

Title VII of the 1964 Civil Rights Act forbids harassment and discrimination based on a person's race, color, religion, sex, or national origin. However, many recent forms of harassment, such as workplace bullying and intimidation are not necessarily covered by this landmark law. To address these threats, organizations must update their training and raise awareness.

Cultural Competency

Employees must work together to create a unity that raises productivity and improves the bottom line. Training will help employees understand, accept, and value differences. The training will guide them how to:

  • Realize that open-mindedness can benefit the bottom line
  • Understand, identify, and manage biases
  • Recognize that disrespect can happen even without their knowing it
  • Create a more inclusive workplace
  • Adopt a "think before you speak" mindset
  • Resolve conflicts respectfully

NOTE: ICCT is an approved trainer on the Massachusetts 911 Department approved training list to offer: 911 Cultural Competency Training AND Sexual and other forms of Harassment in Dispatch. See:

Workplace Violence/Bullying

While national tragedies and mass shootings present workplace violence at its extreme, the truth is that most violence at work takes less severe forms. This training alerts employees to damaging kinds of workplace violence, such as threats, intimidation, harassment, bullying, cyber-bullying, and domestic abuse that can lead to more serious incidents.

It offers a broader understanding of violence, and will educate employees and helps them:

  • Prevent violence by "looking out for each other"
  • Identify the sources and causes of workplace violence
  • Understand the impact of violence on morale and productivity
  • Spot warning signs, including the types of threats
  • Defuse potentially violent situations through "compromise, collaboration, and avoidance"
  • Report potentially violent incidents before they escalate.

Title IX

The Clery Act requires all higher education institutions to receive training on sexual assault, dating and domestic violence, and stalking. The course educates faculty/staff members about sexual assault, domestic and dating violence, and stalking, as well as how the university prohibits such offenses and employee responsibilities to respond. Trainings can address:

  • Specialized safety and security training programs for college security and safety chiefs focusing on and addressing sexual harassment and violence, assault, domestic and relationship violence and allegations of Title IX violations
  • Internal training sessions for campus leadership including but not limited to all responsible for Title IX compliance
  • External coordinated training sessions with local police departments and prosecutors

Other Trainings

  • Introduction to Crisis Intervention
  • Dynamics of Domestic and Sexual Violence
  • Working with Groups and Communities